Privacy Policy

• From callers. When someone calls a phone agent we operate for a client, the agent may collect information the caller provides — such as name, contact details, reason for calling, scheduling preferences, and any other details the caller shares during the call.
• From website visitors. We may collect standard technical information such as browser type, pages visited, and referring pages, as well as any information you submit through our contact form (name, company, email, phone, and any notes you choose to provide).
• From our clients. Clients provide the approved business information the agent uses to answer calls (hours, services, FAQs, scheduling details, and escalation rules), and contact details for account management.

We use the information we collect to operate and improve the phone agents we build for our clients — answering calls, capturing leads, scheduling, and escalating to the client's team as the client directs. We use website and contact-form information to respond to inquiries and provide our services. We do not sell your information.

Information collected from callers is shared with the client business whose phone agent the caller reached, so that business can follow up as needed (for example, to return a call or book an appointment). We may share information with service providers who help us operate our platform, under appropriate agreements. We may disclose information when required by law or to protect rights and safety.

Some of our clients operate in healthcare and related fields. Where appropriate, we offer HIPAA-enabled configurations, and we help clients set up information handling that fits their requirements. Callers should avoid sharing sensitive health details unless they are comfortable doing so; our agents are designed to capture the information a client has approved and to escalate anything that needs a human.

We retain call and lead information only as long as needed to provide our services and meet legal or client requirements. Clients can request deletion of their stored information consistent with their agreement with us.

You may contact us at Info@HouseCallAiSolutions.com to ask about the information we hold, request correction or deletion, or ask questions about this policy. If you are a resident of certain states, you may have additional rights regarding your personal information.

Our services are intended for businesses and their callers. We do not knowingly collect personal information from children through our website. If you believe a child has provided information to us, please contact us.

We may update this policy from time to time. We'll post the updated version here with a revised date. Continued use of our services or website after changes indicates acceptance of the updated policy.

HouseCall AI Solutions is based in Louisville, Kentucky. For privacy questions, email Info@HouseCallAiSolutions.com or use the form below. This policy applies to information handled through HouseCallAiSolutions.com and the phone agents we operate.